Refund & Cancellation Policy

Starter, Professional, and Company plans are billed monthly through hosted checkout. A subscription renews for another monthly period unless it is canceled before the next renewal. The amount and plan shown at checkout apply to the subscription you start.

Taxes, payment-provider requirements, and any different terms in a signed order form may affect the final transaction. Your checkout confirmation and account billing status are the best records for a specific subscription.

The current Proofweld app does not expose a self-service billing portal. Request cancellation by emailing proofweld-3@polsia.io before the next renewal date. A cancellation request received before renewal is intended to stop future renewals; ask for confirmation. Unless a written agreement says otherwise, access continues through the already-paid period and cancellation does not reverse that period’s charge.

A checkout cancellation is different from a subscription cancellation: leaving hosted checkout before payment completes means no payment is taken, but an existing monthly subscription must still be canceled by email.

We do not promise automatic refunds or prorated credits for an unused portion of a monthly period or for a cancellation after renewal. Refund requests may be reviewed for duplicate charges, incorrect billing, or another material billing error, and we will honor any refund right that cannot lawfully be excluded.

Send billing questions promptly so we can investigate the checkout record and subscription state. A request is not approved until Proofweld confirms the outcome in writing.

• Keep your account email current so billing questions can be matched to the right account.
• Do not dispute a valid charge as fraud before giving us a chance to investigate.
• If access appears incorrect after a successful payment, contact us with the checkout confirmation rather than starting a second subscription.

We may update this policy when plans, checkout behavior, or applicable requirements change. The effective date above identifies the current version. The terms shown at the time of a purchase or in a signed order form control where they conflict with this page.